Travelodge Frequently Asked Questions

Travelodge Hotels (Asia) Pte Ltd
6 Temasek Boulevard, #23-01
Suntec Tower Four, Singapore 038986
E : hello@travelodgehotels.asia

Last updated in June 2023

Travelodge Cashback is an exclusive loyalty program designed to appreciate and reward our valued guests who frequently stay at participating Travelodge Hotels Asia properties. As a member, you can enjoy a host of benefits and earn cashback on eligible stays.

You can enroll in the program by visiting our website at https://www.travelodgehotels.asia/travelodge-cashback/ or by downloading the Travelodge Hotels Asia mobile app from the App Store or Play Store. Alternatively, you can sign up for Travelodge Cashback directly at the Front Desk when you check-in at any of our participating hotels.

The Travelodge Cashback program is open to all individuals who are at least 18 years old and are legally considered adults.

No, joining the Travelodge Cashback program is absolutely free. There are no membership fees or hidden charges associated with becoming a Travelodge Cashback member.

Hong Kong:

• Travelodge Kowloon

Japan:

• Travelodge Honmachi Osaka
• Travelodge Kyoto Shijo Kawaramachi
• Travelodge Nagoya Sakae
• Travelodge Sapporo Susukino

Malaysia:

• Travelodge Bukit Bintang
• Travelodge Chinatown Kuala Lumpur
• Travelodge Georgetown Penang
• Travelodge Ipoh

Singapore:

• Travelodge Harbourfront Singapore

South Korea:

• Travelodge Dongdaemun
• Travelodge Myeongdong City Hall
• Travelodge Myeongdong Euljiro
• Travelodge Myeongdong Namsan

Thailand:

• Travelodge Pattaya
• Travelodge Phuket Town
• Travelodge Nimman
• Travelodge Sukhumvit 11

The Travelodge Cashback program consists of three membership tiers: Classic, Silver, and Gold. Each tier offers its own set of exclusive benefits and privileges designed to enhance your stay and reward your loyalty.

Members will be upgraded to the next membership status provided they maintain the membership requirement within the membership year.

a. Classic: All new members start at the Classic status upon registration in the program.

b. Silver: To achieve Silver status, members need to complete a minimum of thirty (30) qualified nights within a single membership year.

c. Gold: To achieve Gold status, members need to complete a minimum of thirty (55) qualified nights within a single membership year.

As a Travelodge Cashback member, you can enjoy a range of valuable benefits designed to enhance your stay experience. Here are some of the key benefits based on membership tiers:

Early Check in – up to 2 hours

• Classic – Subject to availability
• Silver – Guaranteed*
• Gold – Guaranteed*

Late Check out – up to 2 hours

• Classic – Subject to availability
• Silver – Guaranteed*
• Gold – Guaranteed*

* To avail guaranteed early check-in or late check-out, members must request this benefit by emailing the respective hotel at least 48 hours prior to their arrival. The specific time of early check-in or late check-out is at the hotel’s discretion.

Yes, your Travelodge Cashback membership will be activated immediately upon completing the registration process. To ensure full activation, make sure to verify your account by clicking on the verification link sent to your registered email address. Once activated, you will receive your membership details and be eligible to start earning and enjoying the benefits of the program.

Managing your Travelodge Cashback membership is convenient and easy. Simply visit the Travelodge Cashback website at https://www.travelodgehotels.asia/travelodge-cashback and log in using your registered credentials. From your online account, you will have access to your membership details, including your current status, earned cashback, and available benefits.

Your Travelodge Cashback membership may be subject to expiration or status downgrade if there is no activity within a span of 12 months. Here’s how it works:

a. Gold Members: If a Gold member does not complete at least fifty-five (55) qualified nights within one year from their last upgrade date, their membership will be downgraded to the tier for which they qualify based on the number of qualified nights in each tier.

b. Silver Members: If a Silver member does not complete at least thirty (30) qualified nights within one year from their last upgrade date, their membership will be downgraded to the Classic level.

c. Classic Members: If a Classic member does not earn or redeem any Travelodge Cashback credits for a continuous period of 365 days, their account will become inactive.

To maintain active membership and enjoy the benefits of Travelodge Cashback, we encourage you to continue staying at participating Travelodge Hotels across Asia.

No, your Travelodge Cashback membership is non-transferable. The benefits and rewards associated with the program are exclusive to the member and can only be redeemed by the member themselves.

No, Travelodge Cashback Credits are non-transferable and cannot be exchanged for cash. They can only be redeemed by the member who earned them.

To earn Travelodge Cashback credits, members can accumulate credits for qualifying stays at participating hotels. Here are the details:

• Commencement Date.
  Members can start earning Travelodge Cashback credits for qualifying stays from either the date of registration in the program or 20th February 2023, whichever is later. Credits will not be earned for stays completed before the commencement date.
• Percentages Earned.
  The amount of Travelodge Cashback credits earned is based on your membership tier. The earning percentages are as follows:

• Classic Members: Earn 3% of eligible charges as Travelodge Cashback credits.
• Silver Members: Earn 4% of eligible charges as Travelodge Cashback credits.
• Gold Members: Earn 5% of eligible charges as Travelodge Cashback credits.

To earn Travelodge Cashback credits, bookings must be made exclusively through the official Travelodge Cashback website (https://www.travelodgehotels.asia/travelodge-cashback) or Travelodge Hotels Asia mobile app. Please note that bookings made through third-party platforms or other channels are not eligible for earning Travelodge Cashback credits.

a. Qualifying Rate

Travelodge Cashback credits can be earned for stays booked at qualifying rates through the official Travelodge Hotels Asia website or mobile app. These rates include Advance Purchase rates, Best Flexible rates, and other specified rates confirmed by Travelodge Hotels Asia’s reservation systems.

b. Non-Qualifying Rates

Members will not earn Travelodge Cashback credits or enjoy program benefits for stays booked under non-qualifying rates. Non-qualifying rates include hotel-provided complimentary rooms, bookings made through online travel agencies or third-party platforms, rates provided by tour operators or wholesalers, employee discounted rates, corporate and group rates (whether paid individually or under a master account). Additionally, Travelodge Cashback credits will not be earned on food and beverage purchases, parking fees, in-room dining, movies, or other incidental charges incurred during stays on non-qualifying rates.

No, previous bookings made before joining the Travelodge Cashback program will not be retroactively credited to your Travelodge Cashback account. Only eligible bookings made after joining the program will earn Travelodge Cashback credits.

Yes, members can earn Travelodge Cashback credits for up to nine (9) hotel rooms booked under their name, if the following conditions are met:

• The rooms are used in conjunction with the member’s stay at the same participating hotel.
• The member’s Travelodge Cashback account number is recorded on each reservation, or the eligible charges from the multiple room reservations are referenced on the hotel room bill associated with the member’s reservation.

Travelodge Cashback credits will be credited to your membership account within seven (7) business days after you check out from the participating hotel. The credits will be awarded in U.S. dollars and rounded down to the nearest U.S. dollar, based on the rate determined by Travelodge Hotels Asia at its discretion.

No, there is no minimum credit required for you to redeem your earned Travelodge Cashback credits for your next stay at our hotel.

Yes, you have the flexibility to determine the exact amount of Travelodge Cashback credits you would like to redeem for a particular booking. Whether you prefer to fully redeem all your credits or only a portion of them, you can choose the specific desired amount.

To redeem your Travelodge Cashback credits, follow these steps:

1. Cashback Credit Value: Each Cashback Credit is equivalent to 1 U.S. dollar towards your room rate at participating hotels. If necessary, any foreign currency conversion will be handled using the rate determined by Travelodge Hotels Asia.
2. Redemption Platform: Visit the official Travelodge Hotels Asia website (https://www.travelodgehotels.asia/) or use the Travelodge Hotels Asia mobile app to make your redemptions.
3. Log in to Your Account: Sign into your Travelodge Cashback account using your membership details. This will grant you access to your earned Cashback credits and enable you to utilize them for your booking.
4. Make a Room Booking: Select your desired hotel, check-in and check-out dates, and other booking details. As you proceed with the reservation process, you will have the option to apply your available Travelodge Cashback credits.
5. Apply Cashback Credits: On the payment or booking summary page, you will see the option to apply your Cashback credits. Simply indicate the amount you wish to redeem, and the corresponding reduction will be applied to your total room rate.
6. Confirmation: Complete the booking process, and once confirmed, your Travelodge Cashback credits will be deducted from the total cost of your reservation. You can now look forward to an essentially better stay!

If you are unable to access your Travelodge Cashback account, there could be a few reasons:

• Forgotten Password: If you cannot remember your password, you can easily retrieve it by visiting our website at https://www.travelodgehotels.asia/ and clicking on “SIGN IN/ REGISTER.” From there, click on “FORGOT PASSWORD,” and a notification will be sent to your registered email address to reset your password.
• Inactive Account: Classic members with no transaction or activity for the past 12 months will cause the account to be inactive. In such cases, please reach out to the Travelodge Cashback Customer Care Centre at hello@travelodgehotels.asia for further assistance.

To retrieve your account if you have forgotten your password, please follow these steps:

1. Visit our website at https://www.travelodgehotels.asia
2. Click on the “SIGN IN/ REGISTER” option.
3. On the login page, click on the “FORGOT PASSWORD” link.
4. Enter the email address associated with your account.
5. Check your registered email inbox for a notification containing instructions to reset your password.

If you wish to terminate your Travelodge Cashback account, please contact the Travelodge Cashback Customer Care Centre at hello@travelodgehotels.asia. They will assist you with the termination process and address any related concerns you may have.

For any questions or concerns specifically related to your Travelodge Cashback credits or your account, please reach out to the Travelodge Cashback Customer Care Centre at hello@travelodgehotels.asia. They are available to address your queries and provide the appropriate guidance to resolve any issues you may be experiencing.