工作机会

目前没有空缺职位。

京都四条大宫彩鸿酒店

位置 ： Guest Services Agent

职位描述：

As a Guest Service Agent, you represent the hotel to the guest throughout all stages of the guest stay. Helps guests during check-in and check-out, assigns rooms, accommodating special requests whenever possible, answering the phones and assist with rooms reservation.

Day to Day Responsibilities :

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, foreign currency exchange etc.
• Uses proper mail, package, and message handling procedures. Courier Mail Register
• Reads and initials the daily log and bulletin board. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to the Operations Manager or Assistant Manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

要求 ：

• Possess certificate or diploma in hospitality, tourism and related discipline.
• Preferably minimum 1 year working experience in hotel- related or customer service-related position.
• 有组织能力并能独立工作的团队合作者
• 出色的沟通和人际交往能力
• 细致的导向和强大的客户服务技能
• 衣着得体且专业

工作地点 ： 日本京都

电子邮件 ： hr@travelodgehotels.asia

京都四条大宫彩鸿酒店

位置 ： Guest Services Manager

职位描述：

As a Guest Service Manager, you supervise the front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

Also ensure hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

Day to Day Responsibilities :

• Ensure Outstanding guest service at all times
• Maintains a friendly, cheerful and courteous demeanour at all times
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service
• Adhere to hotel credit limit / floor limit policies
• Allocate rooms to expected arrivals after checking the guest’s preferences and special requests
• Build strong relationships and liaise with all other department’s especially housekeeping, engineering etc
• Operates the PABX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb)
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
• Performs other duties as assigned, requested or deemed necessary by management
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or management
• Participate in hotel committees and task force assignments
• Assist all departments in servicing the guests during high volume periods
• Takes responsibility in the absence of the Assistant Manager / Operations Manager
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

要求 ：

• Possess certificate or diploma in hospitality, tourism and related discipline.
• Preferably minimum 3 year working experience in hotel- related or customer service- supervisory related position.
• Positive attitude
• Experience of motivating and leading a winning team
• Excellent communication skills and people skills
• 有组织能力并能独立工作的团队合作者
• 细致的导向和强大的客户服务技能
• 衣着得体且专业
• Ability to remain calm whilst under pressure

工作地点 ： 日本京都

电子邮件 ： hr@travelodgehotels.asia

京都四条大宫彩鸿酒店

位置 ： HR & Finance Executive

职位描述：

The HR & Finance Executive is responsible for managing the hotel’s HR and financial operations, ensuring compliance with local laws, and supporting the hotel’s goals.

Key Responsibilities :

Human Resources :

• Manage hiring and onboarding of new employees.
• Handle employee issues and foster a positive work environment.
• Support performance reviews and employee development.
• Coordinate staff training and ensure legal compliance.

Finance :

• Prepare financial reports and assist with budgeting.
• Oversee payroll processing and manage employee benefits.
• Handle accounts payable/receivable and bank reconciliations.
• Assist with audits and maintain financial records.

Qualifications :

• Bachelor’s degree in HR, Finance, or related field.
• At least 1 year of experience in HR or finance, preferably in hospitality.
• Knowledge of Japanese Labor laws and financial regulations.
• Proficiency in Japanese and English.

工作地点 ： 日本京都

电子邮件 ： hr@travelodgehotels.asia

日本TLA

位置 ： Commercial Manager

职位描述：

As a Commercial Manager, you are responsible to develop, generate and foster business through online sales channels. Responsible to develop strategic action plans for the assigned area to support the hotel’s drive to achieve measurable and incremental sales revenue.

Day to Day Responsibilities :

• To build and maintain effective working relationship with key online channels’ partners
• Identify potential new opportunities and improve revenue performance
• Check competitor strategy on a regular basis and track information to identify potential business and market trends
• Manage online channel accounts ensuring their compliance with corporate strategy
• To monitor local (Japan) online channel website always displays correct information
• Supervise the approved online channel partners listing on designated online page
• Involvement in regional marketing programmes and related products for online delivery:
  • Regional Promotions/Packages
  • Hotels’ Promotions
• Effective implementation and monitoring of online channels’ promotion and/or marketing programs.
• Monitor the country (Japan) local and environmental issues impacting city and hotels.
• Prepare regular SWOT analysis of costs, highlighting any threats and opportunities to
• General Manager / hotel management
• Support corporate team to prepare regular channel performance report
• May assist in developing and implementing sales plans and participate in the annual budgeting and planning process.
• Achieve individual and hotel revenue goals as assigned.
• Work closely with other hotel departments and disseminate sales-related information to other departments as appropriate.
• Attend and represent hotel at special events or networking events to generate new business opportunities.
• Perform other duties as assigned.

要求 ：

• Higher diploma or above in Hospitality Management, Business, Marketing or other related disciplines with at least 5 years sales, reservation, revenue and distribution related experience preferably in hotel sales.
• Must speak and write in local dialect and fluent English.  Other languages preferred.
• Communication skills highly required as it’s utilized as a significant amount of time when interacting with others; demonstrates ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math.
• May be required to work nights, weekends, and/or holidays.

工作地点 ： Can be based in Tokyo, Sapporo, Osaka or Nagoya

电子邮件 ： hr@travelodgehotels.asia

日本TLA

位置 ： 销售经理

职位描述：

销售经理负责通过积极的直销、营销、电子邮件或其他形式的沟通来开发/维护商机，以最大限度地增加收入机会。

他/她将确定整体销售业绩的改进领域，并制定战略行动计划以优化销售团队的业绩并推动增加销售收入。

Day to Day Responsibilities :

• 在公司/旅游行业/休闲中识别和开发新的商业机会
• 通过日常拜访、电话、有效的账户服务、实地考察和招待，产生并最大化指定投资组合的商业潜力
• 准备与客户的通信和内部预订报告，并维护销售档案
• 管理和维护与现有和新客户群的业务关系，以实现客户满意度；确保外部和内部客户对我们的服务感到满意
• 参与和协调促销和贸易展览或任何其他任务
• 分析竞争对手的优势和劣势，并知道如何针对他们进行销售
• 达到管理层设定的月收入和年度收入目标

要求 ：

• 酒店或旅游管理或相关领域经验的文凭
• 至少 3-5 年的销售经验，最好是在酒店工作
• 有酒店业相关客房销售经验，有良好的销售记录者优先
• 成熟、自我激励、充满活力、一丝不苟、以结果为导向的个人
• 优秀的人际关系和沟通能力，具有强大的网络优先
• 具有较强的谈判和表达能力
• 有效双语
• 必须能够并愿意出国旅行
• 经验较少的申请人将被考虑担任初级职位
• 衣着得体且专业
• 创造性和成功的销售技巧
• 能够先发制人地发现问题和问题，并独立和创造性地解决它们

工作地点 ： Can be based in Tokyo, Sapporo, Osaka or Nagoya

电子邮件 ： hr@travelodgehotels.asia

目前没有空缺职位。

吉隆坡唐人街彩鸿酒店

位置 ： 酒店经理

职位描述 ：

酒店经理负责酒店日常运营的各个方面，并为国家总经理提供支持。

指导和协调酒店活动以获得最佳运营效率和经济性，并通过平衡关注酒店客人、员工和所有者以及品牌满意度来最大限度地发挥全部潜力。

Day to Day Responsibilities :

• 评估酒店业务战略的成功，为未来的业务计划改进提供信息，并持续确保业务计划和行动对酒店绩效产生积极影响
• 通过设定和管理期望来保持积极的沟通，以实现业务成果
• 领导房地产创收战略；确定新的业务线索，开发量身定制的销售方法，并与销售团队一起积极寻求线索
• 制定有效的定价策略以平衡季节性；经济;客户群、物业目标和客户满意度；既定的收入战略支持酒店的市场定位并实现收益最大化
• 通过确保勤勉地执行日常维护，确保财产得到良好维护
• 确保所有员工都得到公平和尊重的对待；能够通过营造开放式沟通的有利工作环境和与所有员工共度时光，与员工建立融洽关系
• 在组织内建立高绩效文化，带领团队在绩效记分卡和KPOs内实现年度目标
• 确保遵守相关立法、消防、许可、就业等

要求 ：

• 经认可的大学工商管理、酒店管理、旅游或相关专业学位；在管理运营、销售和营销、财务和会计或酒店相关领域拥有 8 年工作经验
• 至少 3 年在酒店物业担任酒店经理或总经理的经验
• 开业前的酒店体验将受到欢迎
• 卓越的领导能力，能够在酒店的不同职能部门推广积极、积极和以客人为中心的文化
• 出色的人员管理技能，热衷于教练以及培训和发展
• 强大的财务和商业头脑；以目标为导向，以结果为导向
• 在业务发展方面有良好的记录，能够维持关键的业务关系
• 出色的组织和人际沟通技巧
• 精通收入管理和销售与营销策略

工作地点 ： 马来西亚

电子邮件 ： hr@travelodgehotels.asia

吉隆坡唐人街彩鸿酒店

位置 ： 销售经理

职位描述：

销售经理负责通过积极的直销、营销、电子邮件或其他形式的沟通来开发/维护商机，以最大限度地增加收入机会。

他/她将确定整体销售业绩的改进领域，并制定战略行动计划以优化销售团队的业绩并推动增加销售收入。

Day to Day Responsibilities :

• 在公司/旅游行业/休闲中识别和开发新的商业机会
• 通过日常拜访、电话、有效的账户服务、实地考察和招待，产生并最大化指定投资组合的商业潜力
• 准备与客户的通信和内部预订报告，并维护销售档案
• 管理和维护与现有和新客户群的业务关系，以实现客户满意度；确保外部和内部客户对我们的服务感到满意
• 参与和协调促销和贸易展览或任何其他任务
• 分析竞争对手的优势和劣势，并知道如何针对他们进行销售
• 达到管理层设定的月收入和年度收入目标

要求 ：

• 酒店或旅游管理或相关领域经验的文凭
• 至少 3-5 年的销售经验，最好是在酒店工作
• 有酒店业相关客房销售经验，有良好的销售记录者优先
• 成熟、自我激励、充满活力、一丝不苟、以结果为导向的个人
• 优秀的人际关系和沟通能力，具有强大的网络优先
• 具有较强的谈判和表达能力
• 有效双语
• 必须能够并愿意出国旅行
• 经验较少的申请人将被考虑担任初级职位
• 衣着得体且专业
• 创造性和成功的销售技巧
• 能够先发制人地发现问题和问题，并独立和创造性地解决它们

工作地点 ： 马来西亚

电子邮件 ： hr@travelodgehotels.asia

吉隆坡唐人街彩鸿酒店

位置 ： Sales Coordinator

职位描述：

The Sales Coordinator drives room sales for travel agents, corporate, and government clients through proactive sales calls and telemarketing.

Day to Day Responsibilities :

• Responsible for Travel Agent, Corporate and Government room sales for the hotel
• Conducts daily sales calls and telemarketing
• Arrange hotel inspection
• Able to provide quick and timely response
• Implements all sales activities and maximizes business opportunities in specific area of responsibility
• Implements all sales action plans related to the respective market (by segment and geographical locations) as outlined in the marketing plan
• Perform other duties related to any ad-hoc tasks that assigned.
• Actively participates in achieving departmental goals which contribute to the marketing budget
• Secures information of competitors, such as rates, top accounts and productions, rooms, etc.
• Works together with the team to keep updated with client relationships and overall business goals regularly
• Takes responsibility to conduct hotel inspection for all walk-ins, meeting group and contracted clients and planning next steps for future follow-ups.

要求 ：

• Minimum 1-3 years of experience in similar capacity with international or local chain hotels
• Good communication and interpersonal skills
• Pro-active, self-motivated, loves challenges
• Able to work under pressure and meet tight deadline
• Knowledge in Microsoft Excel/Word
• Able to work independently and a team player

工作地点 ： 马来西亚

电子邮件 ： hr@travelodgehotels.asia

吉隆坡唐人街彩鸿酒店

位置 ： Sales Executive

职位描述：

The Sales Executive manages room sales for travel agents, corporate, and government clients. They conduct daily sales calls, arrange hotel inspections, and implement sales plans, while providing timely responses and supporting ad-hoc tasks as required

Day to Day Responsibilities :

• Responsible for Travel Agent, Corporate and Government room sales for the hotel
• Dynamic personality with good interpersonal and negotiation skills
• Conducts daily sales calls and telemarketing
• Arrange hotel inspection
• Able to provide quick and timely response
• Implements all sales activities and action plans related to their area of responsibility
• Perform other duties related to any ad-hoc tasks that assigned.

要求 ：

• Possess Certificate/Diploma/Degree in Marketing or equivalent
• Minimum 2-3 years of working experience in Hotel Industry
• Ability to communicate clearly both orally and in writing
• Attention to detail and accuracy with good problem-solving skills.
• Good knowledge in Microsoft Excel/Word
• Able to work under pressure and meet tight deadlines
• Able to work independently and a team player

工作地点 ： 马来西亚

电子邮件 ： hr@travelodgehotels.asia

吉隆坡唐人街彩鸿酒店

位置 ： Maintenance Officer

职位描述：

The Maintenance Officer ensures the upkeep and functionality of the hotel’s facilities by performing routine inspections, repairs, and preventive maintenance. They address maintenance issues promptly, maintain equipment and systems, and ensure compliance with safety standards. The role involves coordinating with other departments to resolve issues and contribute to the overall guest experience.

Day to Day Responsibilities :

• Support the full spectrum of mechanical and technical operations of the building which includes electrical, air conditioning, plumbing, & carpentry.
• Ensure the building electrical, fires, & safety is in compliance with regulations set by the local authorities.
• Respond to maintenance issues immediately upon notification.
• Carry out basic troubleshooting/repairing/maintaining guest room & common area such as cement touch up, painting work, electric/electrical item, plumbing, air conditioning, generator, carpentry, gardening.
• Assist with task assigned by the operational team on a daily basis.
• Conduct weekly/monthly/yearly check on the condition of furniture, fixtures, air condition, electrical parts & fittings and ensure in good condition, repair and replaces if needed and consolidate monthly report.
• Conduct inventory checks to ensure stock balance and in proper records.
• Understand and operate advanced electrical, plumbing, refrigeration, and solar water heater systems.
• Update the maintenance work order form/ job card, and file.
• Able to interpret reading from meters & gauges and other measuring units.
• Able to work under pressure situations and exercise good judgements.
• Able to focus attention on details, speed and accuracy.
• Able to maintain confidentiality of hotel guests and pertinent hotel information.
• Able to ensure security of guest room access and hotel property.
• Able to read and understand test equipment measuring devices and safety manuals.
• Perform maintenance activities in the guest room like plunging toilet, unclogging drains, repairing all types hardware, electrical equipment including lamps and etc.
• Test, troubleshoot and perform basic repair on all types of equipment including furniture, wall crack and painting work.
• To monitor fire alarm/life safety system as necessary, to be fully informed of the system operation and to handle emergencies involving system.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Maintain hotel facility and related equipment in a safe and efficient manner.
• Respond to emergency calls for maintenance and repairs.

要求 ：

• Must be able to work shift duty.
• Able to work on Public Holiday.
• Pleasant personality and willing to learn attitude.
• Able to work in a neat and efficient manner, keeping work areas clean and well organized.
• Responsible, reliable, independent and has sense of urgency.
• Honest, efficient and professional at all times.
• With skills in plumbing, air-con servicing and troubleshooting, wiring & electrical, basic carpentry is an advantage.

工作地点 ： 马来西亚

电子邮件 ： hr@travelodgehotels.asia

新加坡港湾彩鸿酒店

位置 ： Finance Manager

职位描述：

Reporting directly to the Chief Financial Officer, the Finance Manager will be responsible for full set of accounts for the group of companies.

Day to Day Responsibilities :

• Review and approve payments, fund transfer and all bank related matters
• Perform month end closing for group companies
• Prepare monthly consolidated P/L and B/S of group companies
• Reconcile intercompany balances
• Reconcile amount owing to shareholders
• Review GST returns for group of companies
• Liaise with tax agents on tax related matters
• Prepare audit schedules including drafting Financial Statement for year-end audit and be the coordinator for audit process
• Prepare budgets and interim forecast for group of companies
• Assist Financial Controller on any ad hoc duties

要求 ：

• Qualified degree in Accountancy/Finance with 4-5 years of experience of related experience
• Audit experience is a must
• Good understanding of FRS
• Team Player
• Able to work under pressure

工作地点 ： 新加坡

电子邮件 ： hr@travelodgehotels.asia

目前没有空缺职位。